To Our Guests
To Our Guests Frequently Asked Questions
Thank you very much for choosing Silk Inn Kagoshima.
Please make yourself at home.
Natural hot spring on the 2nd floor
You can check the crowded situation on the TV in your room.
Bathing hours (6:00-11:00/12:00-24:00)
Please bring your own towels from your room.
Towels are not provided in the public baths.
Check-out time
Check-out time is 11:00 am.
You can also enjoy a luxurious morning bath time in the hotel’s natural hot spring.
Late check-out is available until 1:00 p.m. at a rate of 1,000 yen per person per hour, after which a one-night stay will be charged.
Amenity Bar
Amenities are located in the lobby on the first floor
(razor, hairbrush, shower cap, body towel, cotton set, cleansing, face wash, lotion, milky lotion)
Only toothbrushes are available in your room.
Alcohol vending machine
※Located on the 2nd and 4th floors.
Room Furnishings
Hair dryer is located on the shelf under the table.
Towels can be found in the bathroom door or on the upper shelf.
Water from the washrooms can be used as drinking water.
Loungewear: S to LL sizes are available.
Loungewearcan be worn in the hotel, including in the restaurant and café.
Microwave oven and ice machine are located in the vending machine corner on the first floor.
Equipment on loan (free of charge)
Iron, ironing board, nail clippers, sewing set, bottle opener, shoe brush
Blankets, Roomwear/S, L, LL, electric stand (limited number)
Pillows (5 kinds) ①Low rebound (low), ②Low rebound (high), ③Polyester (low)
④ Pipe + polyester (low), ⑤ Buckwheat pillow
*Please feel free to inquire at the hotel front desk for availability.
Air conditioning
Please insert your card key into the card holder on either side of the wall when you enter your room.
The air conditioner switch is located above the bedside.
Dining (Restaurant/Cafe)
| Satsuma Shunsai Dining Yuan [1F］ | Breakfast buffet 6:30-9:30 (last entry at 9:20) Lunch time 11:30 – 14:30 (L.O. 14:00) Dinner time 17:30 – 21:00 (L.O. 20:30) You can check the crowd situation on the TV in your room. |
| HANAN CAFÉ [1F］ | 11:30-17:00 (L.O. 16:30) |
Laundromat
There are four coin-operated laundries on the spa floor (2F): two for men and women and two for women only.
For use, please consult with the 2nd floor hot bath reception desk or the front desk.
■Coin-operated laundry fee
| Washing only (30 minutes) 300 yen Detergent is automatically added | 300 yen |
| Drying only (30 minutes) 100 yen | 100 yen |
Laundry service
Please put your laundry in the laundry bag in your room by 10:00 a.m. and drop it off at the front desk.
Laundry service is closed on Sundays and holidays.
Private Gym [2F]
| Hours of operation | 12:00 to 21:00 (last entry at 20:00) |
| Gym usage time | 50 min. |
| Fee per person | 600 yen |
| Equipment | Treadmill Spinning Bike Partical Press Leg Press Rotary Torso |
*Indoor shoes are required.
*Up to 3 people per group can use the gym.
*Payment is required for the number of people.
Massage (2F)
Open from 12:00 to 22:00 (22:00 to 25:00 is available in guest rooms)
For reservations, please call ext. 9 (front desk).
■Basic Menu
≪Body care massage≫
You can choose the time that best suits your convenience. Full body massage to relieve stiffness and fatigue.
| 45 minutes | 5,000 yen |
| 65 minutes | 7,500 yen |
| 85 minutes | 10,000 yen |
| 105 minutes | 12,000 yen |
| 125 minutes | 14,000 yen |
■Optional menu (available in addition to the basic menu)
| Head care (20 minutes) | 2,500 yen |
| Foot care (20 minutes) | 2,500 yen |
■Aroma Massage (available in the massage room on the 2nd floor)
| Refresh (30 minutes) Relieve fatigue of upper body or hands and feet | 4,600 yen |
| Relax (60 minutes) Forget the busyness of daily life and enjoy a little resort-like full-body care | 7,800 yen |
| Deluxe (90 minutes) Delightful full-body care including face, head, and feet | 11,000 yen |
| Special (120 minutes) Full-body care that leaves you feeling like a VIP | 14,900 yen |
Smoking area
Smoking booths are located on the 2nd floor.
There is also a smoking area in front of the parking lot on the hotel grounds.
We are always ready to receive your parcels, so please do not hesitate to ask at the front desk.
We also sell boxes.
(tax included)
| Kuroneko box (10size) 27cm×38cm×29cm | 220 yen |
| Kuroneko box (12size) 32cm×46cm×29cm | 260 yen |
Facilities and other services
PC Corner (2 PCs available for free use)
VOD (popular movies updated monthly / fee 1,000 yen)
Cab service, photocopying and faxing
Attention Guests Stayinng More Than One Night
The hotel provides an eco-friendly cleaning system for the rooms during your stay to protect the environment.
If you would like your room cleaned, bathroom cleaned, bed made or sheets changed, please post a “Please Clean” card outside the door by 12:00.
■Cleaning cycle in case of October 1 check-in
Floor Guide
